Target client: Managers responsible for the planning, implementation and/or assessment of French language services.
Objective of the training: To support managers in planning, implementing, and assessing French language services in their health, social services and/or community organization.
Duration: 7 hours
Number of modules: 4 modules
This online training course is designed to meet the needs of:
- members of the senior management team;
- health, social or community services managers;
- staff responsible for French language/bilingual services and/or diversity;
- HR staff;
- communications staff;
- quality and risk management staff;
- anyone interested in developing expertise in French language health services.
Subjects and themes
- Needs of Francophone and/or Acadian communities
- Plan for French language health services
- Key strategies based on the five principles of equity
- Active offer of services
- Clinical research
- Governance and leadership
- Workforce
- Quality assurance
- Monitoring and evaluation
Description
Ensuring that all health and social services are actively, regularly and permanently offered in both official languages is a challenge for many administrators, from all management levels, throughout the country. It is indeed an extensive and complex endeavour that requires the involvement of key members in the organization and, often, a significant shift in culture.
This online training course is intended mainly for health, social and community service administrators, but will also be useful to anyone interested in developing expertise in the active offer of services in French.
Through this training course, you will learn how to use tools to assess the current situation of your organization and to determine where to start in order to achieve equity in services for Francophone and Acadian communities. You will also learn about several proven strategies, as well as efficient ways of putting together a personalized plan of action geared towards improving the active offer of services in French in your area.
- Module 1: Understand
- Module 2: Plan
- Module 3: Implement
- Module 4: Evaluate
Maintenance of certification
Attendance at this program entitles Certified Canadian College of Health Leaders members (CHE / Fellow) to 3.5 Category II credits towards their maintenance of certification requirements.
Certificate
To obtain your certificate, please consult all content and complete all course assessments. Make sure that all the buttons to the corresponding pages and units are in green in the table of contents.
After you receive your certificate, you will be able to access the units you have completed.
