Kaiser Permanente “Qualified Bilingual Staff” Program

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Kaiser Permanente


Kaiser Permanente Institute for Health Policy


The Qualified Bilingual Staff (QBS) model and program of the American organization Kaiser Permanente, recognized for its effective management practices, focuses on the diversity of its existing staff to ensure linguistically and culturally competent services are offered to clients at all points of contact.

For Kaiser Permanente, bilingual staff represents essential links in ensuring effective communication and quality care for communities with limited English proficiency who are served by the organization.



Qualified Bilingual Staff Model